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What does this work involve?

Good employment practice promotes a joint working approach to resolving employment relations problems. We use different approaches such as focus groups, information and consultation forums and problem solving teams.

The services that can be provided include the following:
  • Facilitating the formation of Information and Consultation agreements and forums.
  • Facilitating employment relations audits and employee attitude surveys.
  • Providing advice/information on matters such as employment investigations, workplace stress, bullying in the workplace, disciplinary and grievance matters, migrant workers, and negotiation.
  • Assisting in the facilitation of change management where a joint working approach already exists e.g. the introduction of new shift patterns, significant policy amendments or changes in holiday rotas.
  • Help with drafting and agreeing new policies in organisations where employees/employee representatives have an input or offering advice on model policy/procedure contents which have been successfully implemented by other organisations
The good employment practice service is:
  • free of charge
  • confidential
  • impartial
  • independent
  • carried out by officers with appropriate employment relations expertise and
  • is offered only if all parties involved or affected agree to work together.

Helpline

Helpline

A - Z of Employment

A - Z of Employment

Employment Questions and Answers

Employment Questions and Answers

Publications

Publications

Labour Market Research and Information

Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.