In mediation the parties to an industrial dispute agree, usually with Agency assistance, joint terms of reference to be put to an independent mediator or mediation panel. The Agency appoints a mediator from its list of suitable independent persons. The mediator (acting alone or chairing a panel) considers written and oral submissions of the parties to the dispute. The mediator makes formal, non-binding, proposals or recommendations intended to provide the parties with a basis for settlement of the dispute.

  • Mediation Explained
  • Telephone Enquiry Point

    The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

    The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

    While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

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