Dispute Resolution Regulations

On 3 April 2005, the Employment (Northern Ireland) Order 2003 (Dispute Resolution) Regulations (Northern Ireland) 2004 came into effect giving new rights and responsibilities to both employers and employees.

From that date, all employers where required to follow minimum procedures for resolving disputes about employment issues. The minimum procedures are for dealing with grievances (complaints by an employee) and with disciplinary action and dismissal (actions the employer can take against an employee). The statutory procedures relating to grievances were repealed on 3rd April 2011.

  • Disciplinary and Grievance Procedures - 3rd April 2011
  • Telephone Enquiry Point

    The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

    The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

    While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

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