Every business or organization needs rules. They set the standards of conduct and performance at work. Rules cover things like timekeeping, absence, discrimination and gross misconduct. Disciplinary procedures are used for dealing with problems with employees' conduct or their performance which could lead to warnings or dismissal and grievance procedures are used for considering problems that employees wish to raise with their employer.
The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.
The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.
While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.