Discipline & Grievance

Every business or organization needs rules. They set the standards of conduct and performance at work. Rules cover things like timekeeping, absence, discrimination and gross misconduct. Disciplinary procedures are used for dealing with problems with employees' conduct or their performance which could lead to warnings or dismissal and grievance procedures are used for considering problems that employees wish to raise with their employer.

Code of Practice -Disciplinary and Grievance Procedures

Advisory Guide - Advice on handling discipline and grievances at work

Disciplinary and Grievance Procedures- Sample Letters and Flowcharts

Information note No. 1- Employee grievances  

Information note No. 2- Disciplinary Matters

Self help guides- Preparing a grievance procedure & Preparing a disciplinary procedure

Advisory Guide - Advice on Conducting Employment Investigations


Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.