The Agency has a statutory remit to attempt to seek the resolution of most infringements of individual employment rights, without the need for an industrial tribunal or Fair Employment Tribunal hearing. This process is called individual conciliation and covers employment rights conferred by the various legislative provisions. In all such cases Agency officers help both parties in an impartial and independent way. They do not act as a representative of either party. It is the responsibility of the officer to help both parties become aware of the options open to them and enable them to reach informed decisions on how best to proceed. Agency officers can also be called upon to act as conciliators, when invited, by employers and workers involved in an industrial dispute. This is known as Collective Conciliation.