The Agency has a statutory remit to attempt to seek the resolution of most infringements of individual employment rights, without the need for an industrial tribunal or Fair Employment Tribunal hearing. This process is called individual conciliation and covers employment rights conferred by the various legislative provisions. In all such cases Agency officers help both parties in an impartial and independent way. They do not act as a representative of either party. It is the responsibility of the officer to help both parties become aware of the options open to them and enable them to reach informed decisions on how best to proceed. Agency officers can also be called upon to act as conciliators, when invited, by employers and workers involved in an industrial dispute. This is known as Collective Conciliation.

  • Conciliation Explained
  • Resolving Disputes
  • Grievances
  • Telephone Enquiry Point

    The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

    The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

    While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

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