Agency Worker

An Agency Worker is a worker who is supplied by either an Employment Business/Employment Agency to do work for another (the hirer) either under a contract of employment or other such contract as agreed between the Agency/Business and the Hirer.  

The Agency Workers Regulations (Northern Ireland) 2011 (S.R. 2011 No. 350) were made by the Department for Employment and Learning on 5 October 2011 and will came into operation on 5 December 2011. The Regulations can be downloaded via the following link – www.legislation.gov.uk/nisr/2011/350/contents/made

The Department for the Economy NI has also produced guidance designed to help agency workers, hirers of agency workers, and the recruitment sector to understand the Regulations. The guidance can be downloaded from the Department’s website via the following link –


See Worker, for details of employment rights.

See also Employment Agency/Business

Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

028 9032 1442

Monday - Friday 9.00am to 5.00pm

Contact Us

Please note that we cannot deal with employment-related enquiries by e-mail. To receive information or advice about an employment-related issue, please telephone our Helpline on Belfast 90 321442 where an officer will speak with you directly about your query. Please note that the Agency can arrange the services of an interpreter if required.

If you have an employment relations issue in Great Britain please contact the ACAS Helpline on 0300 123 1100 .

For all non-employment related queries or questions please fill in the box below.