Absence is an important factor affecting relationships at work. High levels of absence can cause serious problems for both large and small organisations.

Dealing effectively with absence calls for a continuous and coordinated effort by HR managers, line managers, including first-line supervisors, and worker representatives.

High absence can often be a symptom of workers' dissatisfaction with their jobs. Sound, fair and consistent policies and procedures can provide a framework within which absence problems can be better handled.

  • Advice on Managing Sickness Absence
  • Telephone Enquiry Point

    The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

    The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

    While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

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