Collective Dispute Resolution
November 1999
This Guide is designed to assist employers, employees and their representatives to establish joint procedures for resolving disputes. The advantages of resolving disputes and avoiding the need for any actions which disrupt services or production are considerable for the employer, employees and the wider community in Northern Ireland.
The Guide is intended to explain in non-legal language the types of procedures appropriate to resolving disputes. The procedures include stages internal to the organisation and external stages and processes such as conciliation, mediation and arbitration. The basis of such procedures is that they provide for discussion and negotiation between the parties with a view to resolving differences at the earliest possible stage and without recourse to industrial action.
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