Organisations should set standards of performance and conduct that are reinforced by company rules. Problems when standards are not met or where grievances (complaints) are made by employees may often be dealt with informally, but if a formal approach is needed then procedures help employers to follow the law and be fair and consistent.
Disciplinary procedures may be used for problems with employees’ conduct or performance, although some organisations have a separate procedure for dealing with performance problems. The main role should be about changing people’s behaviour.
Grievance procedures are used for considering problems or concerns that employees want to raise with their employers.
This guide tells you how to handle matters of discipline and grievances at work. The detailed advice given is based on the three following principles.
- Rules and procedures provide a framework for behaviour and performance.
- Discipline and grievances are about people not processes.
- In most cases, employers should aim to improve employees’ performance, - not punish them.
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